Refund and Returns Policy

Cancellation Policy:

1. If unfortunately you have to cancel an order, kindly do so before your order
   is shipped. Please log into your account and click on “cancel order” option
   against the order number that you want to cancel.
2. If you cancel your order before it is shipped, we will refund you the entire
   amount.
3. Cancellation request must have to raise within 24 hours of the order placed
   Return Policy:
4. If you think, you have received the product in a bad condition or if the
   packaging is tampered with or damaged before delivery, please refuse to
   accept the package and return the package to the delivery person. Also,
   please email us at help@srikanyafab.com mentioning your Order ID.
5. We will personally ensure that a brand new replacement is issued to you
   with no additional cost. 
6. You will have to raise a return request from your account. You can log in to
   your account if you already have one or create a new one using the same
   email id which is used while placing the order. There is Return / Exchange
   option available to choose from and we will arrange for the pickup from
   your doorstep.
7. Return request will not be accepted through any other medium like email,
   Facebook / Instagram chat or phone call.
8. In case due to certain circumstances after raising the return request within
   48 hours you are unable to return the shipment within the time frame
   no refund would be made. Only credit note would be given.
9. When you return the product to the courier guy, it is mandatory to take a
   receipt (physical or through message). In case of lost shipment we will
   need the proof of return by you.
10. Refund would be processed within 4-7 days after the product is received
    back to our warehouse.
    Products can be returned only in the following two circumstances:
     If you received a product that is defective or damaged
     If you received a product different from the one you ordered because of a
    mix-up online

In both the situations, the following conditions have to be fulfilled:
 Products should not have been worn and/or used.
 Every product must be returned with tag, invoice and packing material
intact.
 All claims for returns will have to clear an assessment made by the quality
control manager.
 Return request will have to reach us within 2 days of the receipt of the
product.
 Cost of shipping of returned products will have to be borne by the customer
Apart from condition reserved herein above, the following products
shall not be eligible for return or replacement:
 Any product that exhibits physical damage to the product
 If the saree has been ordered with fall and edging
 If the product is customized for you
 If the Return or Exchange is requested after 48 hours of receiving the
shipment. 
 If the product is made to order
How it will work
In case of a refund:
 We receive your returned product.
 Our quality control team scrutinizes the product to assess if all return
conditions are fulfilled.
 If the quality control team approves, the refund claim is processed within 4-7
working days.
 You will be informed via email confirming the transfer of credit to your
account.

In case of a replacement:

1. We receive your returned product.
2. Our quality control team scrutinizes the product to assess if all return
   conditions are fulfilled.
3. If the quality control team approves, the refund claim is processed within 4-7
   working days.
4. You will get a credit note, which can be encashed within 6 months from the
   issue date.

International Orders:

1. If unfortunately you wish to cancel the order, please do it before your order
   gets shipped.
2. If you cancel your order before your order gets shipped, we will refund the
   amount with 5% deduction from the whole amount as there will be Payment
   Gateway transaction fees charged.
3. If you have received the product and you do not like it, the same can be
   shipped back within 2 days and email us the courier receipt on
   help@srikanyafab.com
   The shipping charges for sending the product back has to be borne by the
   customer and 5% of Payment Gateway transaction amount will be deducted from
   the refund.
4. Once we receive the products, a strict quality check would be done by our
   team. Please make sure that the original packing is intact when you courier it
   back to us.
5. The amount refunded to you would be only for the products.
6. We unfortunately do not have exchange policy for the international customers.
   7. Once the product goes into customization process the order cannot be
   cancelled.
7. For Returns Freight charges and custom duty to be borne by the customer.

Disclaimer for Colour and Description
No matter how good the photograph, it is, after all, not the real product. And as a
result, it is likely that colours look different in the photographs from what they
actually are in reality. Several factors, including the settings of the device on
which you view the photographs might impact the way the colours appear in
online photographs.
 This is especially true of the following shades:
 Blue, green, orange, pink and purple
 Dark colours like black, deep blue, dark brown
 Pastel shades like white, off-white, cream, grey

 SRIKANYAFAB allows a return only if the product is damaged or defective
and the return request to be raised within 2 days of receiving the product by
contacting customer care.